german reliability

Privacy Policy

Responsible Authority

We are happy about your visit to our website. We would like to introduce ourselves as the responsible authority within the meaning of data protection law:

Charles James Morris
Am Kleinfeld 30A
85459 Berglern
Phone: +49 (89) 89 215 373 89
E-mail: [email protected]

General Information

Pursuant to our statutory obligations, we would like to inform you about the collection and use of your personal data.

When you use our website, personal data about you will be collected. This may happen by you entering the data yourself, for example your e-mail address. But our system also collects your data automatically, for example whenever you visit our website. This happens irrespective of the device or the software that you use to visit our website.

All data that you enter in our app is provided voluntarily; there are no disadvantages to you if you do not provide data. But without certain data, we are unable to provide services or to conclude contracts. Whenever such information is necessary, we will point it out to you.

On this website, the user’s personal data is only collected within the framework of the existing data-protection law, in particular the General Data Protection Regulation (GDPR). The legal terms used in the text are defined in Art. 4 of the GDPR.

The GDPR allows data processing in three cases in particular:

  • in accordance with Art. 6 para. 1 (a) and 7 GDPR, when you have consented to us processing your data; in this Privacy Policy and in the cases of consent pursuant to Art. 4 no. 11 GDPR, we will inform you in detail and each time for what purposes and under what circumstances your data will be processed by us;
  • in accordance with Art. 6 para. 1 (b) GDPR, when processing your personal data is necessary for negotiating, concluding or performing a contract;
  • in accordance with Art. 6 para. 1 (f) GDPR, if the balancing of interests leads to the conclusion that the processing is necessary to protect our legitimate interests; this means in particular our interests to analyse, optimise and secure the offers on our website – meaning primarily the analysis of user behaviour, setting up profiles for advertisement purposes and storage of access data as well as the use of third-party providers.

Inventory Data, Usage Data

Inventory Data

We collect inventory data (for example name, address and e-mail address, possibly services used) insofar as they are required for establishing, defining or amending a contract between us and the user.

Usage Data

We also collect usage data (for example visits to the website, interest in products) to allow the user to use the services on our website and to invoice them.

We will only combine usage data if and insofar as it is necessary for billing purposes. Otherwise, we will only put together usage data pseudonymously and only insofar as you have not objected. You may send this objection to the address indicated in the “About Us” section or the responsible authority indicated in this Privacy Policy at any time.

The legal basis for this data processing are our legitimate interests pursuant to Art. 6 para. 1 (f) GDPR in analysing the website and your use, possibly also the statutory permission to store data as part of the negotiation of a contract pursuant to Art. 6 para. 1 (b) GDPR.

Furthermore, our provider stores information, the so-called server log files, each time the website is used; this is information which is automatically transferred by your browser. In detail, this data consists of:

  • your IP address
  • type and version of your browser
  • host name
  • time of visit
  • the page from which you came to our page
  • name of the page opened
  • exact time of usage as well as
  • the amount of data transferred

This data will only be used for statistical purposes and do not allow us to identify you as a user.

Advertisements

Before sending you advertisements, we will ask for your explicit consent pursuant to Art. 4 no. 11 GDPR, except in cases of advertisements for similar products to the one you already acquired. This will happen in particular when you grant us consent to mail our newsletter or when you fill out a contact form.

You may withdraw your consent at any time in accordance with the subsequent section “Consent”.

INSOFAR AS WE USE YOUR PERSONAL DATA FOR DIRECT MARKETING, YOU MAY ALSO OBJECT TO THE USE OF YOUR DATA FOR THAT PURPOSE AT ANY TIME. THIS MAY BE DONE THROUGH ANY OF OUR MEANS OF CONTACT, PARTICULARLY BY E-MAIL TO THE E-MAIL ADDRESS LISTED IN THE “Imprint” SECTION WITHOUT ANY FORMAL REQUIREMENTS. WE WILL THEN NO LONGER USE YOUR DATA FOR DIRECT MARKETING.

Consent

Whenever we ask you for your consent for the processing of your data, we will inform you in clear language and in an easily accessible way about the cases for which you will be granting your consent. Any consent that we ask you for is voluntary. Any advantage that you wish to gain by granting consent is also available without consent; simply ask us.

Regarding any consent, you have the right to revoke any consent given to us for the processing of your personal data at any time. You just need to contact us without any particular formal requirement, for example through our contact form, an e-mail to the e-mail address indicated in the “Imprint” section or a link to unsubscribe (if offered by us). Your withdrawal has no effect on the legality of the data processing carried out up to that point.

Storage Period

Your data will generally only remain stored for as long as the purpose of the relevant data processing requires it. Storage beyond that is mainly possible when it is still necessary for us to pursue our rights or for our other legitimate interests or if we are compelled by law to keep your data stored (for example based on tax-law requirements to maintain files, which is generally 6 years, but may last up to 10 years).

Cookies

Cookie Opt-Out

When you open the website, we have clearly pointed out to you that you can prevent the placing of certain cookies during your visit to our website by clicking on the opt-out button. If you have not done this, we assume your consent for using the cookies that have not been de-selected. You may withdraw your consent at any time without any formal requirements by sending us an e-mail or through the opportunities listed below.

As you have not objected, our website uses cookies based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR and based on your implied consent pursuant to Art 6 para. 1 (a) GDPR, so that our offer can be used better, more effectively and more securely. Cookies are text files which are stored on your computer and which save certain data about your user behaviour on our page, so that, for example, an offer can be made to you based on your previous usage. These can be so-called "session cookies", which will be automatically deleted at the end of your visit to our website. But there are also cookies that will be stored on your computer permanently, unless you delete them. This allows us to recognise your browser when you access our website the next time and to present you with offers that correspond to your previous use of our website.

Your browser allows you to disable cookies in general or in specific cases. Please refer to the user manual of your browser for further details. See some examples below:

Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Edge: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Internet Explorer: https://support.microsoft.com/en-gb/help/278835/how-to-delete-cookie-files-in-internet-explorer
Blocking cookies may limit the functionality of our and other websites that you visit.

You can permanently prevent the placing of cookies in your browser by downloading and installing the plugin linked to hereinafter. Here you find more information.
You can also prevent the use of cookies by third-party providers by declaring your opt-out on the deactivation page of the Network Advertising Initiative, following the instructions there. Here you find more information. You find the same service on this US-American website.

Users‘ Rights

Information

You may request us anytime to provide information about the personal data stored about you free of charge. To avoid misuse, this will require personal identification.

Deletion, Correction, Limitation

You may at any time demand from us that we correct (or complete) incorrect data as well as a limitation of the processing of data or deletion of your data. This applies in particular if the reason for processing the data is no longer valid, if a required consent has been revoked and there is no other legal basis or if our data processing is unlawful. We will then correct, block or even delete your personal data without delay as far as permitted by law.

Objection

The right to object to advertisement is governed by our text regarding consent:

Regarding any consent, you have the right to revoke any consent given to us for the processing of your personal data at any time. You just need to contact us without any particular formal requirement, for example through our contact form, an e-mail to the e-mail address indicated in the “About Us” section or a link to unsubscribe (if offered by us). Your withdrawal has no effect on the legality of the data processing carried out up to that point.

Data Transfer

You may request us to transfer the data stored about you in machine-readable form.

Complaint

If you feel that our data processing has violated any of your rights, you may file a complaint with the competent regulatory agency (here you find a list of the agencies).

Changes to the Privacy Policy

If and when factual or legal reasons will compel us to amend the Privacy Policy, we will update this page accordingly. This will not change the consent provided by the user.

Data Entry

Encryption of Data Entry

When you enter data on our website, whether in a contact form, during the registration process, when you log in or for payment purposes, the website, where you enter the data, is encrypted. Thus, third parties can not read what you enter. You will recognise the encryption by the lock symbol in your browser and by the URL beginning with “https“ instead of “http“.

Contact Forms

Type of forms

request a quote

On our shop page, you find a contact form, through which you may request a specific offer for our services. We will ask for your e-mail address, your company name and the scope of your business, so we can prepare an offer that will serve your specific interests.

Your data will be entered in an encrypted manner, so that third parties cannot read your data while being entered.

The legal basis for this storage is our legitimate interest in communication with interested users in accordance with Art. 6 para. 1 (f) GDPR and in case of contractual requests also the storage of contractual data in accordance with Art. 6 para. 1 (b) GDPR.

These data remain saved until you will terminate your access by sending an e-mail to the e-mail address listed in the "Imprint" section. After that, they will remain stored in connection with the necessary performance of the contract (see the section on user/contract data).

Registration

If you register on our website, we will ask for compulsory and potentially also non-compulsory data in accordance with our registration form for the purposes listed hereinafter.
Your data will be entered in an encrypted manner, so that third parties cannot read your data while being entered.
The legal basis for this storage is our legitimate interest in communication with interested users in accordance with Art. 6 para. 1 (f) GDPR and also the storage of contractual data in accordance with Art. 6 para. 1 (b) GDPR in case of contracts, including non-remunerated ones.
Your data will remain stored for as long as you remain registered, particularly as long as the storage is still required to perform the contract, to pursue our rights or for our other legitimate interests or for as long as we are required by law to store your data (for example pursuant to tax-law requirements to store documents).

Registration with advertising

Membership Area

If you register for our membership area, we will ask for data in accordance with our registration form, because we do not permit the anonymous use of our services. We will only use your data to provide you with the information necessary for using the membership area (news, news in the membership area and technical information).

When you registered, we informed you that you can object to the use of your e-mail address for future advertisement at any time and without any fees by clicking the unsubscribe link included in every e-mail or by sending us an e-mail to the e-mail address listed in the “Imprint” section without any further formal requirement. We retain the right to send you ads for similar products, unless you object.

Newsletter

Mail Chimp

If you subscribe to the newsletter offered on our website, we will inform you in detail about the information you will receive, which of your data will be stored and what it will be used for. We will not pass on your data to third parties and we will only use it to mail the newsletter.

We will only mail you the newsletter if you have given us your prior permission. To that purpose, you will receive an e-mail from us with a link and further instructions and our request for your consent. By clicking on this link, you declare your consent to receiving the newsletter and our advertising.

The basis for the storage is your consent pursuant to Art. 6 para. 1 (a) GDPR, which you grant to us by registering for the newsletter. You may revoke this consent at any time, you just need to contact us without any particular formal requirement (for example through the contact form or an e-mail or the unsubscribe button in each e-mail). This withdrawal has no effect on the legality of the data processing that has occurred until that point.

Because we are legally obligated to record your permission as part of the so-called double opt-in, your order of the newsletter, the mailing of our e-mail of consent and your consent by clicking on the link will be recorded and saved with location and time as well as with your IP address.

For mailing the newsletter, we use (based on our legitimate interest in a technologically perfect processing of our customer information and analysis) the provider MailChimp (Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA) from the USA.

Thus, your data is forwarded to the USA, but MailChimp is registered with Privacy Shield and obligated to respect the EU data protection rules. You will find further information about your rights thereunder at

http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf

In our newsletter, we will also explicitly ask you to provide your consent to transferring data to MailChimp and to the USA. You will declare that consent by clicking on the link, but you may revoke it at any time. For the handling of your data at MailChimp, we refer you to the Privacy Policy of MailChimp at: https://mailchimp.com/legal/privacy/
MailChimp will only use your data for mailing the newsletter and for evaluating that mailing on our behalf. In addition to that, MailChimp will only use your data to improve their own service. But MailChimp will not use the data to contact you directly or to pass on your data to third parties.

The data used by MailChimp contains a “web beacon“, which will inform MailChimp about the opening of the newsletter and/or the clicking on a link contained therein by you. As part of that process, information regarding your browser, your location and your IP address will be transmitted to MailChimp. This information will be used to optimise our communication with you.

Our newsletter provider will also use this data, but only in a pseudonymous form (meaning that they cannot identify you) to analyse and optimise their own services. Your data will never be used by the newsletter provider in order to contact you.

Your data will remain stored for as long as you are stored in our mailing list, the storage is required to enforce our rights or it is necessary for our legitimate interest or we are required by law to keep your data.

Social Media

Youtube (Two Click)

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR we use YouTube, a service provided by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland in order to embed videos.
To protect your data, we have installed a two-click solution. That way, Google won't learn about your visit once you access our website, but only once you actually click the button. If you confirm the plugin while being logged in at YouTube, Google may attribute your use to your user account.

That way, your data will be transferred to the USA, but YouTube/Google is registered with Privacy Shield and must adhere to the EU data protection rules. You will find more information about your rights thereunder at

http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf

The collection and use of your data which is possibly carried out by YouTube after clicking on the link is beyond our knowledge or control. You may find further information in YouTube’s privacy policy at
https://www.google.de/intl/de/policies/privacy/

Regarding the general approach to cookies and their deactivation, we refer you to our general information in this Privacy Policy.

Facebook Pixel Opt-Out

We use the Facebook pixel to measure the success of our advertisement campaigns on Facebook. Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, the Facebook pixel is a service to measure the reach of this website, provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

The technology applied by the Facebook pixel allows us to measure the reach and the sales made (so-called conversions) based on our ads on Facebook and thus to improve our advertising strategy. It also allows us to target users, who have been to our website previously, with ads on Facebook. We can also use the data to produce so-called custom audiences. This means that Facebook analyses data of users of our website in order to determine persons with similar interests.

The Facebook pixel places a cookie on your computer, which Facebook uses to recognise that you have visited our website if you are logged into Facebook or when you log in again. The data is anonymised for us, we cannot attribute it to you. The data will be forwarded to the USA and stored by Facebook. Facebook has subjected itself to the Privacy Shield framework. You will find more information about your rights thereunder at http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf. Facebook can connect to your respective user profile. Facebook may use the data for its own advertising purposes in accordance with the Facebook privacy policy (https://www.facebook.com/about/privacy/).

Facebook offers you different preferences regarding the remarketing feature and the custom audiences, which you can open here if you are logged into Facebook. If you don't have a Facebook account, you can also change the preferences through the European Interactive Digital Advertising Alliance and prevent being targeted with advertisements.

You can prevent the implementation of the Facebook pixel on our website and the storing of cookies on your computer by clicking on our opt-out link for all cookies when you open the website. This stores an opt-out cookie on your computer, which prevents cookies from Facebook being stored. If you later delete cookies in your browser, you have to install it again. Please keep in mind that the opt-out cookie is only valid for the browser used by you and only for our website.

Google

Google Analytics

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use the Google Analytics tool provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland. This allows to analyse the use of websites and to put together pseudonymous profiles of users based on the data. In order to do this, Google applies different technologies, among them also storing cookies on your computer. These store information about the use of our page, which we will use to improve our offers.<br><br>The data collected by Google will be transferred by Google to countries outside of the EU, in particular to the USA. Google has subjected itself to the Privacy Shield Framework; you can read more about your rights thereunder at

http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf

We have taken additional precautions to ensure the appropriate protection of your data as far as possible. Before transferring it to Google, we anonymize your IP address. This is achieved by activating the Anonymizelp() feature in the tracking code of Google Analytics.

We have also concluded a contract with Google about the processing of data, according to which Google will not combine your data with other data collected by Google in order to find out your identity.

If this should not be sufficient for you, you can also use the link http://tools.google.com/dlpage/gaoptout
to download and install a browser plugin provided by Google to block Google Analytics, preventing Google from collecting and transferring your personal data.

You can also prevent the data collection by Google Analytics by confirming the subsequent link <a onclick="gaOptout();" href="javascript:void(0)">deactivate Google Analytics</a> to deactivate Google Analytics by setting an opt-out cookie which will also prevent the collection of your data.

You will find more information about Google’s precautions regarding data protection at the following link:
https://www.google.de/intl/de/policies/privacy/

Additionally for the general handling with cookies, their deactivation and transfer of data to third parties (in particular USA) we refer to the general part of this declaration.

Google Ads

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use Google Ads, an online advertisement network provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.

With this system we can advertise in the Google ads network, which will be displayed on other websites, search results or other places on the internet. With Google Ads our ads will be primarily shown to users, who are most likely interested in them. This allows us, to market more specific. Google uses a Cookie to display the ads based on the interests of the user. The Cookie will be read by “web beacons” on the Website of the Google ads network.
The Cookies contain data about technical specifications of your system, the websites visited, the interests shown and which ads were clicked.
At the same time we have a „Conversion Cookie“. With it Google shows us anonymize statstics without personal data. It is just about how often our ads were clicked.
Also Google will use all data out of these Cookies just in a pseudonymized way, without being able, to follow your actions individually. The data is just analysed concerning the cookie itself, otherwise only, if you have given Google your specific consent to use the data with respect to you individually.

The data collected by Google will be transferred by Google to countries outside of the EU, in particular to the USA. Google has subjected itself to the Privacy Shield Framework; you can read more about your rights thereunder at
http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf

As we have already explained about cookies in general in our Privacy Policy, you can prevent the saving of cookies through the relevant preferences in your browser, but this may limit the functionality of our website.

Alternatively, you can use your browser to deactivate only interest-targeted ads on Google as well as interest-targeted Google ads on the web. To do this, you have to go to http://www.google.de/settings/ads and activate the “Off” button or use the deactivation at http://www.aboutads.info/choices/. Further information about your preference options regarding this issue and the data protection of Google can be found at https://www.google.de/intl/en/policies/privacy/?fg=1.

For the general approach to cookies and their deactivation as well as regarding the passing of data to third parties, particularly to the USA, we refer you to our general information in this Privacy Policy.

You will find more information about Google’s precautions regarding data protection at the following link:
https://www.google.de/intl/en/policies/privacy/.

Google Ads Conversion Tracking

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we additionally to Google Ads we use the Google Ads Conversion Tracking, to track the result of our ads and to allow us to display ads based on the interest of the user.

If you perform certain actions on our Website – as ordering something, send a contact form or order out Newsletter – will this Conversion send to Google. Google can therewith measure the numbers of conversions. Additionally Google will be able to identify the cookie saved by Google on your Computer by Google before and can see, on which ads you have clicked before.
If you do not wish to be tracked, you can use the Google Ad Manager https://www.google.com/settings/u/0/ads/authenticated to modify your settings or even deactivate your Google Ads entirely. Additionally we refer for further settings and deactivation-measures to our general information in this Privacy Policy and especially for Google Ads.


Google Maps

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use Google Maps API, a map service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (“Google”), in order to show an interactive map.

By using Google Maps, particularly through active Java scripts, information about your use of this website (including your IP address) can be transmitted to a server of Google in the USA and can be stored there. Google has subjected itself to the Privacy Shield framework. You will find more information about your rights thereunder at
http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf. Further information about the use of your data by Google can be found in the privacy policy of Google at https://www.google.de/intl/de/policies/privacy/.

If you don't want your data to be transmitted, you can deactivate the execution of Java scripts in your browser or install a blocker, which will prevent the execution of Java scripts (e.g. https://noscript.net). But we do want to point out that this may impede the use of our or other websites.

This is our current valid privacy policy from 05.04.2019

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